At Atlas Elixir, we're a small, independent business that values every customer and every purchase. We encourage you to choose mindfully, as this helps us reduce waste and honor our commitment to sustainability - values that are at the heart of everything we do.
For the safety of all our customers and to maintain the highest standards of hygiene with our natural skincare products, we can only accept returns of unopened, unused products in their original sealed condition.
- We offer a full refund within 14 days of delivery for any unopened products that remain in pristine, original condition.
- To begin a return, simply reach out to our caring customer service team at returns@atlaselixir.com.
- Products must be returned in their original packaging, exactly as received. Any signs of tampering, damage, or use may affect the refund amount to ensure fairness to all our customers.
- Return shipping costs are the customer's responsibility, unless the return is entirely due to an error on our part - in which case, we'll cover all costs.
- Refunds are processed using your original payment method, minus shipping fees where applicable.
- To maintain quality and safety standards, we reserve the right to decline returns that don't meet our requirements or haven't been pre-approved by our team.
Questions or Concerns? Our founder personally reviews customer feedback. If you have any concerns about your order or experience, please don't hesitate to reach out at returns@atlaselixir.com - we're here to ensure your journey with Atlas Elixir is nothing short of beautiful.
